Our commitment is to give you access to the information held within our health service, unless it's in the public's best interest for us to keep it private.
The Right to Information (RTI) process is the Queensland Government's approach to giving the community greater access to information.
Two pieces of legislation define this process:
The RTI and IP Acts help ensure that:
You can learn more about RTI requests on the RTI website.
Before making a formal request under the IP Act, ask if your personal information is available through our administrative access process.
Find out more about our administrative process and applying for your health records.
Before you apply, see if the information is available on one of these Queensland Health websites:
If you can’t find the information you need before making a request, contact the Information Access team. They’ll help you with no need to make a formal request, by:
You have the option to:
Submit the PDF form either in person, by post or email to the specific Information Access Units that your request is about.
You'll need to pay an application fee and there may be other costs. We’ll let you know how much your application will cost when we get it. Learn more about fees and charges on the Right to Information website.
We'll look at your request and write to you about our decision within 25 business days. We'll also let you know if we need more time to process it. This can happen if we need to involve another government agency or organisation.
We’ll notify you if the documents you're requesting don’t exist or if we don’t have them. We might also remove information from the documents if it’s not relevant to your request. If we can't provide you with the information requested or if we can't release it to you, we'll explain why.
If you’re not satisfied with our decision, you can ask us to do an internal review. You can also apply for an external review with the Office of the Information Commissioner.
You must apply for a review within 20 business days from the date of our decision.
We publish all non-personal RTI requests in our disclosure logs, which include descriptions of the documents released.
You can contact us for help before you make a request.
Logan Hospital, Beaudesert Hospital and community facilities
Princess Alexandra Hospital (PA Hospital)
Queen Elizabeth II Jubilee Hospital (QEII)
Redland Hospital, Wynnum Health Service and Bayside services